FAQ'S

Questions & Answers

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AXORA Lighting specializes in professional LED lighting solutions, including LED track lights, low voltage track systems, recessed downlights, surface-mounted lights, linear profiles, and architectural lighting fixtures designed for commercial and retail environments.

Our products are designed for a wide range of applications, including retail stores, shopping malls, hotels, offices, museums, restaurants, galleries, and public buildings. AXORA lighting solutions are ideal for any space requiring high-quality, energy-efficient illumination.

Yes. AXORA Lighting focuses on commercial and architectural lighting projects. Our fixtures are engineered to meet the demands of professional environments, offering high performance, durability, and precise optical control.

Absolutely. Our technical team provides professional support for lighting design, product selection, and project planning. We can assist with photometric data, specifications, and customized solutions based on your project requirements.

Yes. AXORA Lighting offers lighting consultation and design assistance, including photometric layouts, product recommendations, and application guidance to help create optimal lighting environments.

All AXORA LED products are designed with energy efficiency in mind. Our fixtures use high-quality LED technology to deliver maximum light output with low power consumption, helping customers reduce energy costs.

AXORA Lighting products support various dimming systems, including Triac, 0–10V, and DALI dimming. Compatibility depends on the specific product model and driver configuration.

Yes. Photometric IES files are available for most AXORA products. These files can be downloaded from the product pages and used for lighting simulation and project planning.

For larger projects, AXORA offers customized solutions in terms of beam angle, color temperature, finishes, and mounting options to meet specific design and functional requirements.

Most AXORA lighting fixtures are available in standard color temperatures of 2700K, 3000K, 3500K, and 4000K,5000K, 6500K. Custom color temperatures may be available upon request.

AXORA Lighting provides a standard warranty on all products. The warranty period varies by product category, typically ranging from 3 to 5 years depending on the model and usage conditions.

You can contact us directly via email or the “Contact Us” form on our website. Our sales team will guide you through product selection, pricing, and order processing.

Sample requests are available for qualified projects and partners. Please contact our sales team with your project details to discuss sample availability.

AXORA products comply with international standards and certifications depending on the market, including CE and other relevant safety and performance certifications.

Yes. Spare parts and accessories such as drivers, optics, and mounting components are available for AXORA products to ensure long-term maintenance and serviceability.

Beam angle selection depends on the application. Narrow beams are ideal for accent lighting, while wider beams are suitable for general illumination. Our team can help recommend the best option for your project.

Yes. Many AXORA products are designed with high CRI and precise optics, making them ideal for museums, galleries, and other spaces where color accuracy and glare control are essential.

Delivery time depends on product availability and order quantity. Standard products are usually shipped within 1-2 weeks. Custom orders may require additional production time.

You can reach us through the contact form on our website, by email, or by phone. Our team is ready to assist with product inquiries, project support, and technical questions.

If you have any questions feel free to contact us!

Or call +86 13751710245