FAQ'S

Questions & Answers

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AXORA products comply with international standards and certifications depending on the market, including CE and other relevant safety and performance certifications.

Yes, we have completed 500+ projects worldwide across retail, hospitality, and commercial applications.

Our factory is located in Zhongshan, Guangdong, China, a major lighting manufacturing hub.

We offer stable quality, fast lead time, and professional support for commercial lighting projects.

AXORA Lighting specializes in professional LED lighting solutions, including LED track lights, low voltage track systems, recessed downlights, surface-mounted lights, linear profiles, and architectural lighting fixtures designed for commercial and retail environments.

All AXORA LED products are designed with energy efficiency in mind. Our fixtures use high-quality LED technology to deliver maximum light output with low power consumption, helping customers reduce energy costs.

AXORA Lighting products support various dimming systems, including Triac, 0–10V, and DALI dimming. Compatibility depends on the specific product model and driver configuration.

Yes. Photometric IES files are available for most AXORA products. These files can be downloaded from the product pages and used for lighting simulation and project planning.

For larger projects, AXORA offers customized solutions in terms of beam angle, color temperature, finishes, and mounting options to meet specific design and functional requirements.

Most AXORA lighting fixtures are available in standard color temperatures of 2700K, 3000K, 3500K, and 4000K,5000K, 6500K. Custom color temperatures may be available upon request.

Yes. Spare parts and accessories such as drivers, optics, and mounting components are available for AXORA products to ensure long-term maintenance and serviceability.

Most of our LED fixtures have a lifespan of 30,000–50,000 hours depending on usage conditions.

We use high-quality aluminum housing, reliable LED chips, and stable drivers to ensure durability and performance.

Yes, we offer track-mounted, recessed, and surface-mounted options depending on project needs.

Our products are designed for a wide range of applications, including retail stores, shopping malls, hotels, offices, museums, restaurants, galleries, and public buildings. AXORA lighting solutions are ideal for any space requiring high-quality, energy-efficient illumination.

Yes. AXORA Lighting focuses on commercial and architectural lighting projects. Our fixtures are engineered to meet the demands of professional environments, offering high performance, durability, and precise optical control.

Absolutely. Our technical team provides professional support for lighting design, product selection, and project planning. We can assist with photometric data, specifications, and customized solutions based on your project requirements.

Yes. AXORA Lighting offers lighting consultation and design assistance, including photometric layouts, product recommendations, and application guidance to help create optimal lighting environments.

Beam angle selection depends on the application. Narrow beams are ideal for accent lighting, while wider beams are suitable for general illumination. Our team can help recommend the best option for your project.

Yes. Many AXORA products are designed with high CRI and precise optics, making them ideal for museums, galleries, and other spaces where color accuracy and glare control are essential.

Yes, based on your application, layout, and requirements, we can suggest the most suitable lighting solution.

Basic information such as application type, space size, ceiling height, and lighting requirements will help us provide accurate suggestions.

Yes, we can provide IES files and basic lighting calculation support upon request.

You can contact us directly via email or the “Contact Us” form on our website. Our sales team will guide you through product selection, pricing, and order processing.

Sample requests are available for qualified projects and partners. Please contact our sales team with your project details to discuss sample availability.

Our MOQ is flexible depending on the product and project requirements.

Usually 7–15 days depending on order quantity.

Send us your project details via contact form, email, or WhatsApp. We reply within 12 hours.

We usually accept T/T. Details can be discussed based on the order.

Yes, we support OEM including logo, packaging, and product customization.

Still have questions? Get a professional lighting solution and quotation within 24 hours.

For urgent projects, call +86 13751710245